Privacy Policy
Last updated: 1 August 2026
Your privacy matters to us. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection law.
1. Data we collect
We collect information you provide directly (email address, display name, payment details) and information generated by your use of the platform (session metadata, coin transaction history, reports submitted). We do not collect or store video or audio from chat sessions.
2. How we use your data
We use your data to operate and improve the platform, process payments, enforce our Terms of Service, prevent fraud and abuse, and communicate with you about your account. We do not sell your personal data to third parties.
3. Data sharing
We share data with trusted third-party service providers (payment processors, cloud infrastructure providers) only as necessary to operate the platform. All third parties are contractually bound to protect your data. We may disclose data to law enforcement when required by law.
4. Cookies
We use essential cookies to keep you logged in and maintain your session. We use analytics cookies (with your consent) to understand how the platform is used. You can manage cookie preferences in your browser settings.
5. Data retention
We retain account data for as long as your account is active. After account deletion, we retain certain data for up to 90 days for fraud prevention and legal compliance purposes, then permanently delete it.
6. Your rights
Under UK GDPR and applicable data protection law, you have the right to access, correct, delete, or port your personal data. You also have the right to object to processing and to withdraw consent. To exercise these rights, contact [email protected].
7. Security
We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your data.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform.
9. Contact
For privacy-related enquiries, contact our Data Protection Officer at [email protected].